SHIPPING & RETURNS
SHIPPING POLICY
We at The Count Of Multi Crystals (“Company”, “we”, “our”, “us”) on countofmulticrystals.com (the “Site”) are a good will, good faith micro Company that is committed to achieving excellence in customer service and we aim to expand our operations in due time.
All physical items are carefully and securely packaged using reusable materials. Processing time are estimated at 1-2 business days from order to dispatch notification.
Processing deadlines are as follows:
Monday - 14:00 Wednesday - 14:00 Friday - 14:00
U.K. Shipping times: Royal Mail Standard Post 1-3 business days unless particular packages are of higher value in which case appropriate services will be utilised for sufficient postage claims cover.
International Shipping times: International shipping will take 3 - 7 business days at variable rates depending on the Territories of destination.
We at The Count Of Multi Crystals (“Company”, “we”, “our”, “us”) on countofmulticrystals.com (the “Site”) do not pay for any additional customs, duties or taxes of any kind on International orders outside of U.K.
We at The Count Of Multi Crystals (“Company”, “we”, “our”, “us”) on countofmulticrystals.com (the “Site”) are not responsible for any lost, stolen or damaged items/packages scanned as dispatched. If your order is lost, stolen or damaged during transit or is delivered to the wrong address, customers should make a claim.
Links below.
Royal Mail/Post Office Information:
Customer Service Email: support@countofmulticrystals.com
RETURN & EXCHANGE POLICY
REFUNDS POLICY
We at The Count Of Multi Crystals (Company, Store, “we”, “our”, “us”), on countofmulticrystals.com (the “Site”) accept no returns, refunds, exchanges or instore credit on any Crystal ornaments or Crystal Gemstone items. All The Count Of Multi Crystals items are individually hand crafted and rigorously inspected for any craft defects of damage other than of the natural fissures, markings or indentations emblematic to said Crystal composition before being securely packaged ready for dispatch.
As Crystals by their very nature become personalised to the recipient once in their possession. We at The Count Of Multi Crystals (Company, Store, “we”, “our”, “us”), on countofmulticrystals.com (the “Site”) are not inclined to resell any unwanted purchases to another customer. All items are new and unused.
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These policies strictly relate to The Count Of Multi Crystals (“Company”, “we”, “our”, “us”) on countofmulticrystals.com (the “Site”) store only. Any of our products or services available on any other third party/affiliate online store will be subject to those policies on said online stores.